General terms and conditions of online sale

Last update: September 2025

Art. 1 – Data Controller/Seller

VINEXT S.p.A., with registered office in Via Stradone San Fermo, 26.

Production site Viale del Lavoro, 44, 37036 San Martino Buon Albergo (VR),

VAT no. 04353750237, REA VR‑413258 E-mail: info@vinext.it

PEC (Certified Email): vinext@legalmail.it (hereinafter, “Vinext”)

 

Art. 2 – Subject matter and scope of application

These Terms and Conditions govern the online sale of goods (including the product POLYGREEN®) carried out by Vinext through the website www.vinext.it to consumers and professionals. The submission of an order implies the acceptance of these Terms and Conditions. The Terms and Conditions may be updated by Vinext; the date of publication on the website shall prevail.

Art. 3 – Pre-contractual information (Legislative Decree 70/2003 and Consumer Code)

Before the conclusion of the contract, the essential characteristics of the goods, the total price (including VAT), any shipping costs and any other applicable costs, the accepted means of payment, the indicative delivery times, and the conditions and procedures for exercising the right of withdrawal are made available. The technical phases for concluding the order, the means to identify and correct errors, the languages of the contract, and the archiving methods are also described on the website.

Art. 4 – Order procedure and conclusion of the contract

Only persons of legal age and with the capacity to act may place an order. The order is transmitted to Vinext through the form on the website, with full acceptance of these Terms and Conditions. The contract is understood to be concluded when the Customer receives the order confirmation email containing a summary (order number, products, price, costs, delivery address) and a link to the Terms and Conditions, which the Customer can save and print. The Customer must verify the correctness of their data and promptly report any errors.

Art. 5 – Prices, availability and payments

The prices, expressed in Euros and inclusive of VAT unless otherwise indicated, refer to purchases made via the internet on the website www.vinext.it. The means of payment indicated on the website are accepted. In the event of a manifest price error (derisory or exorbitant compared to the value of the good), the order may be cancelled with a full refund of the amounts paid. The availability of products is indicated on the website and may vary without prior notice.

In the event of an electronic, manual or technical error that substantially alters the published price, the purchase order is void and the amount paid will be refunded within 7 days of cancellation.

Art. 6 – Shipping, delivery and transfer of risk

Delivery takes place at the address indicated by the Customer. The times indicated on the website are guideline and not binding, without prejudice to Vinext’s obligations of diligence. Shipping costs, if applicable, are communicated before order confirmation.

Consumers (art. 63 of the Consumer Code): the risk of loss or damage to the goods is transferred to the consumer only at the moment when they, or a third party designated by them and other than the carrier, acquire physical possession of the goods. If the consumer entrusts the transport to a carrier other than those proposed by Vinext, the risk transfers upon delivery of the goods to the carrier chosen by the consumer.

Professionals and companies (B2B): the risk transfers upon delivery to the first carrier.

Vinext – e-commerce – operates exclusively on Italian territory and does not make deliveries to other Member States of the European Union. In case of unavailability of the products, Vinext will contact the Customer to arrange alternatives or deferred deliveries. Possible delays due to causes not attributable to Vinext do not entail liability for damages.

Art. 7 – Right of withdrawal (consumers only)

The consumer may withdraw within 14 (fourteen) days from delivery without giving any reason. To exercise the withdrawal, an explicit statement sent to Vinext (also via email/PEC) is sufficient; the standard withdrawal form is available on the website. The consumer returns the goods within 14 days from the communication of withdrawal. Vinext refunds all amounts paid by the consumer, including the initial standard delivery costs, within 14 days from receipt of the withdrawal communication; the refund may be withheld until receipt of the goods or proof of shipment. The direct costs of returning the goods are borne by the consumer if informed before placing the order. The consumer is responsible for any diminished value of the goods resulting from handling other than what is necessary. Goods made to measure or clearly personalized and other cases provided for by law are excluded from withdrawal. Returns will only be accepted for undamaged packaging, both in the external packaging and internal wrapping. Return shipping costs will be entirely borne by the customer.

Standard withdrawal form (art. 49, paragraph 1, lett. h) of the Consumer Code)

— Recipient: VINEXT S.p.A., Viale del Lavoro, 44 – 37036 San Martino Buon Albergo (VR), email: info@vinext.it – PEC: vinext@legalmail.it

— I/We (*) hereby notify the withdrawal from the contract of sale of the following goods/services (*): ________

— Ordered on (*) / received on (*): _________________________________________________

— Name of the consumer(s): _________________________________________________

— Address of the consumer(s): _______________________________________________

— Signature of the consumer(s) (only if this form is notified on paper)

— Date: ________ (*) Delete as appropriate.

Art. 8 – Legal guarantee of conformity and remedies

Consumers: pursuant to articles 128-135-septies of the Consumer Code, as amended by Legislative Decree 170/2021, the goods are covered by a legal guarantee of conformity for 2 (two) years from delivery. The consumer must report the defect within 2 months of discovery. It is presumed that defects that manifest themselves within 1 (one) year of delivery already existed at that date, unless proven otherwise or incompatible with the nature of the good or the defect. In the event of a lack of conformity, the consumer has the right, free of charge, to have the conformity restored by repair or replacement; where this is impossible or excessively onerous, to a proportional reduction in price or termination of the contract in the cases provided for.

Professionals (B2B): the guarantee provided by the Civil Code applies, within the terms and limits established therein.

Art. 9 – Force majeure

Vinext is not responsible for delays or non-performance due to causes of force majeure or circumstances independent of its control (by way of example: legal prohibitions, wars, riots, strikes, fires, floods, earthquakes, epidemics, unavailability of workforce/materials/energy, telecommunications/Internet network failures, measures taken by authorities).

Art. 10 – Complaints, ODR and ADR

Complaints can be sent to info@vinext.it or to the PEC vinext@legalmail.it. The consumer may use the European ODR platform (EU Reg. 524/2013) for online dispute resolution, accessible from the European Union website. Any ADR bodies to which Vinext adheres are indicated on the website.

Art. 11 – Intellectual property

Trademarks, domain names, texts, images, and any other content of the website are the property of Vinext or of authorized third parties and are protected by applicable regulations. Any unauthorized reproduction or use is prohibited.

Art. 12 – Protection of personal data and cookies

The processing of personal data takes place in compliance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003 as amended. The complete privacy policy and Cookie Policy are available on the website; for non-technical cookies, consent is required via a banner compliant with the Guidelines of the Italian Data Protection Authority (Garante) dated 10.06.2021. The rights of the data subject remain unaffected (articles 15-22 of the GDPR).

Art. 13 – Applicable law and jurisdiction

These Terms and Conditions are governed by Italian law. For disputes with consumers, the court of the place of residence or domicile of the consumer shall have jurisdiction; for B2B relationships, the Court of Verona shall have exclusive jurisdiction, unless otherwise provided by mandatory provisions of law. The application of the 1980 Vienna Convention (CISG) is excluded.